Payment Policy

Last Updated: May 19, 2026

This Payment Policy explains how payments, transaction fees, withdrawals, refunds, and escrow services operate on CelestPay.

1. Escrow Transactions

When a buyer initiates a transaction, funds are securely held in escrow until the seller fulfils the agreed terms, and the buyer confirms completion.

2. Supported Cryptocurrencies

CelestPay currently supports:

• Bitcoin (BTC)
• BNB
• Ethereum (ETH)
• USDT (TRC20)

3. Transaction Fees

CelestPay charges a transparent 2% transaction fee. The fee may be paid by the buyer, seller, or shared between both parties.

4. Release of Funds

Funds are released to the seller after the buyer confirms satisfactory delivery of the agreed goods or services.

5. Refunds

Refunds may be issued when:

• A seller fails to deliver the agreed product or service
• Both parties agree to cancel the transaction
• A dispute investigation determines a refund is appropriate

6. Chargebacks and Fraud

Unauthorised payment reversals, fraudulent activity, or abuse of the payment system may result in account suspension and legal action where applicable.

7. Withdrawal Processing

Withdrawal requests may require verification and are processed within reasonable operational timeframes.

8. Cryptocurrency Risks

Users acknowledge that cryptocurrency values may fluctuate and CelestPay is not responsible for losses caused by market volatility.

9. Anti-Fraud Monitoring

CelestPay reserves the right to monitor, delay, freeze, investigate, or cancel transactions that appear suspicious or violate compliance requirements.

10. Taxes

Users are solely responsible for any taxes or reporting obligations related to their transactions.